Last updated: 2 May 2026
These terms of service govern your access to and use of the website, platform and services provided by Emily Logistics Ltd (company number SC667067), a private limited company registered in Scotland with its registered office at 28 Glebe Road, Arbroath, DD11 4HJ. By accessing our website or engaging our services in any capacity, you confirm that you have read, understood and agree to be bound by these terms in full. If you do not agree with any part of these terms, you must not use our website or services. These terms apply to all business-to-business engagements and are intended to form the basis of every commercial relationship between the Company and the Customer. We may update these terms from time to time, and the most current version will always be available on this page. Continued use of our services following any amendment constitutes acceptance of the revised terms.
In these terms, the following definitions apply unless the context requires otherwise. "Company" means Emily Logistics Ltd, registered in Scotland under company number SC667067. "Customer" means the person, business, partnership or other legal entity that engages the Company to provide services, whether by accepting a quote, placing a booking or otherwise instructing the Company to act. "Services" means the freight transport by road, general carrier services and commercial vehicle workshop services offered by the Company. "Contract" means the binding agreement formed between the Company and the Customer when the Company confirms acceptance of a booking in writing. "Quote" means the Company's written price proposal for a specified scope of work or consignment, issued by email or other written medium. "Charges" means the fees, costs and expenses payable by the Customer for the Services as set out in the accepted Quote.
All Quotes issued by the Company are valid for a period of fourteen (14) calendar days from the date of issue unless a different validity period is expressly stated in writing. After expiry, the Company is under no obligation to honour the quoted price and may issue a revised Quote at its discretion. All Quotes are subject to vehicle availability, driver availability and scheduling capacity at the time of booking confirmation. Quoted prices exclude Value Added Tax (VAT) unless the Quote explicitly states that VAT is included. The Company reserves the right to adjust any Quote where the cargo description, weight, dimensions or nature of goods provided by the Customer differs materially from the actual consignment presented for collection. Any additional charges arising from such discrepancies will be communicated to the Customer before the service proceeds where practicable.
A binding Contract between the Company and the Customer is formed when the Company confirms acceptance of the Customer's booking in writing. Written confirmation includes acceptance by email, electronic messaging or any other documented written medium. A Quote alone does not constitute a binding Contract; it is an invitation to the Customer to instruct the Company to proceed. Verbal agreements, telephone conversations and informal discussions are not binding upon either party until and unless the essential terms have been confirmed in writing by the Company. The Customer is responsible for reviewing the written confirmation and raising any discrepancies promptly before the service commences.
The Company provides freight transport by road, general carrier services and commercial vehicle maintenance and repair workshop services. All Services are performed with reasonable skill and care in accordance with accepted industry standards. Delivery and collection times provided by the Company are estimated unless the Company has expressly guaranteed a specific time in writing. The Company reserves the right to sub-contract any part of the Services to a third-party operator where operationally necessary, including but not limited to situations involving vehicle breakdown, capacity constraints or geographic requirements. Where sub-contracting occurs, the Company remains fully responsible to the Customer for the performance of the Services and for the care of the consignment throughout transit.
The Customer shall provide accurate and complete descriptions of all cargo to be transported, including weight, dimensions, quantity and the nature of the goods. The Customer must ensure that the loading and unloading areas are safe, accessible and suitable for the vehicles being used. Correct delivery addresses, postcodes and contact details for both collection and delivery points must be provided at the time of booking. The Customer warrants that all goods tendered for transport are lawfully permitted to be carried by road and do not include any prohibited, restricted or hazardous materials unless specifically declared and agreed in writing in advance. Where the value of goods exceeds the Company's standard liability limits, the Customer is responsible for arranging appropriate supplementary insurance cover at its own expense. The Customer shall indemnify the Company against any loss, damage, claim or liability arising from the Customer's failure to comply with any of these obligations.
Charges for the Services shall be as stated in the accepted Quote, together with any applicable Value Added Tax at the prevailing rate. The Company will issue invoices on or after completion of the relevant service. Unless alternative payment terms have been agreed in writing, payment is due within thirty (30) days of the invoice date (NET 30). Late payment of any invoice shall attract interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 at the statutory rate of eight per cent (8%) above the Bank of England base rate, calculated on a daily basis from the due date until payment is received in full. The Company also reserves the right to claim reasonable debt recovery costs under the same legislation. The Company reserves the right to suspend or withhold Services where any invoice remains unpaid beyond the due date, without liability for any resulting delay or loss to the Customer.
Cancellations made with at least twenty-four (24) hours' notice prior to the scheduled collection time will incur no cancellation charge. Cancellations made with less than twenty-four (24) hours' notice may incur a reasonable cancellation fee to cover costs already committed, including allocated vehicle time, driver scheduling and fuel. The Company will communicate the applicable cancellation fee to the Customer before applying it where reasonably possible. Rebookings are subject to vehicle and driver availability at the time of the request and may be requoted if the scope, timing or route has changed from the original booking.
All goods are carried at the owner's risk unless the Company has agreed otherwise in writing. The Company's maximum liability for loss of or damage to goods during transit shall not exceed the value declared by the Customer at the time of booking, or the applicable standard industry liability limit, whichever is the lower. The Company carries Goods in Transit (GIT) insurance; details of coverage limits and terms are available on request. The Company shall not be liable under any circumstances for indirect, consequential or special losses, including but not limited to loss of profit, loss of business, loss of opportunity, business interruption or any other economic loss, howsoever arising. Nothing in these terms excludes or limits the Company's liability for death or personal injury caused by the Company's negligence, or for fraud or fraudulent misrepresentation.
Vehicle maintenance and repair work carried out by the Company's workshop division is limited to the scope of work agreed in the relevant Quote or written instruction. The Company provides a warranty period of ninety (90) days on workmanship from the date of completion of the work. This warranty covers defects arising directly from the quality of labour performed by the Company and does not extend to fair wear and tear, misuse or subsequent damage. Parts supplied and fitted by the Company carry the manufacturer's own warranty, and any claims in respect of parts should be directed to the manufacturer through the Company where applicable. The Company is not liable for pre-existing faults, defects or conditions that were not identified in the original agreed scope of work, unless the Company had actual knowledge of such faults and failed to disclose them.
The Company shall not be liable for any delay in performance or failure to perform its obligations under a Contract to the extent that such delay or failure is caused by circumstances beyond the Company's reasonable control. Force majeure events include, but are not limited to: severe or exceptional weather conditions, road closures or diversions, vehicle breakdown despite proper and regular maintenance, industrial action or strikes, acts or restrictions imposed by government or regulatory authorities, civil unrest, pandemic, epidemic or public health emergency, fuel shortages, and failure or delay of third-party sub-contractors caused by their own force majeure event. Where a force majeure event occurs, the Company will notify the Customer as soon as reasonably practicable and will use reasonable endeavours to mitigate the impact and resume performance at the earliest opportunity.
Both parties agree to treat as confidential all commercial, financial and operational information obtained from the other party during the course of their business relationship. Neither party shall disclose such information to any third party without the prior written consent of the disclosing party, except where disclosure is required by law, regulation, court order, or any competent regulatory authority. This obligation of confidentiality shall survive the termination or expiry of any Contract between the parties.
The Company processes personal data in accordance with its Privacy Policy, which is available at /privacy.html, and in compliance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By engaging the Company's Services, the Customer acknowledges that the Company may collect, store and process personal data as necessary for the performance of the Contract and for legitimate business purposes. Full details of how personal data is handled, the rights of data subjects and the Company's data retention practices are set out in the Privacy Policy.
All content published on the Company's website, including but not limited to text, page design, graphics, logos, icons, images, photographs and software, is the intellectual property of Emily Logistics Ltd or its licensors and is protected by applicable copyright, trademark and intellectual property laws. No part of this website may be reproduced, distributed, modified, republished or used for any commercial purpose without the prior written permission of the Company. The Emily Logistics name, logo and brand marks are trademarks of Emily Logistics Ltd and may not be used in connection with any product or service that is not the Company's, or in any manner that is likely to cause confusion.
Either party may terminate a Contract by giving written notice to the other party in the event of a material breach of these terms. Where the breach is capable of remedy, the defaulting party shall be given a reasonable opportunity (not less than fourteen days from receipt of written notice specifying the breach) to remedy the default before termination takes effect. The Company may terminate or suspend any Contract with immediate effect if the Customer becomes insolvent, enters administration, has a receiver or liquidator appointed, or enters into any voluntary arrangement with its creditors. Termination of a Contract shall not affect any rights, obligations or liabilities that have accrued prior to the date of termination.
These terms of service and any Contract formed under them shall be governed by and construed in accordance with the laws of Scotland. Any dispute, claim or matter arising out of or in connection with these terms or any Contract shall be subject to the exclusive jurisdiction of the Scottish courts. Both parties irrevocably agree to submit to the jurisdiction of the Scottish courts for the purpose of resolving any such dispute. If any provision of these terms is found by a court of competent jurisdiction to be invalid, unlawful or unenforceable, the remaining provisions shall continue in full force and effect.
If you have any questions about these terms or wish to discuss any aspect of your engagement with the Company, please contact us using the details below.
Emily Logistics Ltd
28 Glebe Road
Arbroath
DD11 4HJ
Scotland, United Kingdom
Email: support@emilylogisticsltd.co.uk
Company number: SC667067 (registered in Scotland)